Frequently Asked Questions

These are the questions Washoe County homeowners ask most often when they call. Every answer starts with the answer.

How can there be mold in a climate this dry?

Because the wet spot is inside the house, where the desert air never reaches it. A pipe dripping in a wall, snowmelt under the shingles, or a damp crawl space stays wet for months. Reno gets about seven inches of rain a year, and the mold still grows wherever water is trapped.

Is it black mold?

Color does not identify the species, and the species does not change the work. Dark growth on a wet wall gets the same treatment as green or white growth: find the moisture, contain the area, remove what is porous, clean what is not.

Black mold removal explains what a crew actually does with a dark patch.

Can I clean it myself?

A patch smaller than about ten square feet on tile, grout, or a painted hard surface, yes, with detergent and water. Drywall, ceilings, insulation, and anything inside a cabinet or closet, no.

Bleach soaks into drywall and does not reach the growth inside it, and scrubbing a large area without containment spreads spores through the house.

The house smells musty but nothing looks wet. Where is it?

Under the floor, most of the time. Older Reno homes sit on crawl spaces, and a leak down there can run for a season before the smell reaches the living room. The furnace ducts and the attic under a swamp cooler are the next two places.

Crawl space mold remediation covers what the crew looks for.

Why does the smell show up when the furnace or the swamp cooler runs?

Because the system is pulling air across something damp: a wet furnace cabinet, a cooler pad that stayed wet, or attic insulation under a cooler that dripped all summer. HVAC mold cleaning addresses the equipment and the ducts, and the crew checks where the water came from.

What is an ice dam, and why does it cause mold?

Snow melts off the warm part of a roof, refreezes at the cold eave, and the meltwater behind that ridge backs up under the shingles into the attic insulation and the walls. The stain shows up weeks later, and the insulation has been wet the whole time.

Incline Village gets this every winter; Reno gets it after big storms.

Will it come back?

Only if the moisture does. Every job through this site ties removal to fixing the source: the leak, the roof, the cooler, the fan that vents into the attic, or the wet crawl space. A wall that is dried and rebuilt over an unfixed leak will grow mold again by spring.

Will insurance pay for it?

Nobody on this site can tell you what your policy will pay. Many policies limit mold coverage, and mold from a slow leak is often treated differently from mold after a burst pipe. Ask the crew for photos, moisture logs, and an itemized scope for your adjuster.

Do I need testing?

Not for a visible patch with an obvious cause. Testing can earn its cost when the mold is hidden, when a buyer or tenant wants numbers, or when two parties disagree. That is something you arrange on your own with a testing company you choose; the providers here handle the removal side.

If you already have a report, have it ready when you call.

Can we stay in the house during the work?

Usually yes. The work area is sealed with plastic and kept under negative air, so the rest of the home stays usable. Large jobs, or households with someone whose breathing is aggravated by mold, sometimes plan a few nights elsewhere.

My tenant says there is mold. What do I do first?

Write down the date, photograph the area, and find the water. Reno has many rentals, and most disputes come down to whether anyone recorded what happened and when. The crew's readings and photos give you that record, and mold damage repair closes the wall once it reads dry.

Do I need a permit?

Removal and cleaning do not. Replacing drywall, plumbing, or electrical usually does, through the City of Reno, the City of Sparks, or Washoe County for unincorporated addresses. The provider handles permits when the rebuild requires them.

Are the providers licensed?

Providers represent their own licensing and insurance. Nevada does not issue a separate mold license; the contractors who do removal and rebuild work are licensed through the Nevada State Contractors Board, where you can look one up before hiring. The about page has the link.

How do I get started?

Call (775) 459-9573. Tell the person who answers where the mold is, whether you can see it or only smell it, and what has been wet. The full list of communities covers Reno, Sparks, and the rest of Washoe County.

Still Have Questions?

Call us at (775) 459-9573 or send us a message. We are happy to help.

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