Frequently Asked Questions

These are the questions Washoe County homeowners ask most often when they call. Every answer starts with the answer.

How can there be mold in a climate this dry?

Because the wet spot is inside the house, where the desert air never reaches it. A pipe dripping in a wall, snowmelt under the shingles, or a damp crawl space stays wet for months. Reno gets about seven inches of rain a year, and the mold still grows wherever water is trapped.

The patch in my closet is black. Is that worse?

You cannot name a mold species by its color, and even a lab-confirmed species would not alter the removal steps. Dark growth on a wet wall gets the same treatment as green or white growth: find the moisture, contain the area, remove what is porous, clean what is not.

For a walkthrough of how a dark patch is handled in a Reno home, read black mold removal.

Can I scrub a small patch myself, or should I leave it?

A patch smaller than about ten square feet on tile, grout, or a painted hard surface, yes, with detergent and water. Drywall, ceilings, insulation, and anything inside a cabinet or closet, no.

Bleach soaks into drywall and does not reach the growth inside it, and scrubbing a large area without containment spreads spores through the house.

The house smells musty but nothing looks wet. Where is it?

Under the floor, most of the time. Older Reno homes sit on crawl spaces, and a leak down there can run for a season before the smell reaches the living room. The furnace ducts and the attic under a swamp cooler are the next two places.

Crawl space mold remediation covers what the crew looks for.

Why does the smell show up when the furnace or the swamp cooler runs?

Because the system is pulling air across something damp: a wet furnace cabinet, a cooler pad that stayed wet, or attic insulation under a cooler that dripped all summer. HVAC mold cleaning addresses the equipment and the ducts, and the crew checks where the water came from.

What is an ice dam, and why does it cause mold?

Snow melts off the warm part of a roof, refreezes at the cold eave, and the meltwater behind that ridge backs up under the shingles into the attic insulation and the walls. The stain shows up weeks later, and the insulation has been wet the whole time.

Incline Village gets this every winter; Reno gets it after big storms.

Will the mold come back after the crew leaves?

Only if the moisture does. Every job through this site ties removal to fixing the source: the leak, the roof, the cooler, the fan that vents into the attic, or the wet crawl space. A wall that is dried and rebuilt over an unfixed leak will grow mold again by spring.

Does homeowners insurance pay for mold in Nevada?

What your insurer will cover is a question this site cannot answer for you. Many policies limit mold coverage, and mold from a slow leak is often treated differently from mold after a burst pipe. Your adjuster will want dated photos, the moisture readings, and a line-by-line scope, so request all three from the crew.

Should I have the mold tested before anyone removes it?

When you can see the growth and you know what got it wet, testing adds little. Testing can earn its cost when the mold is hidden, when a buyer or tenant wants numbers, or when two parties disagree. That is something you arrange on your own with a testing company you choose; the providers here handle the removal side.

Already holding a lab report? Keep it next to you for the call.

Can my family stay home while the wall is open?

Usually yes. Plastic sheeting closes off the work zone and a negative air machine keeps it under suction, which leaves the rest of the house livable. Large jobs, or households with someone whose breathing is aggravated by mold, sometimes plan a few nights elsewhere.

My tenant says there is mold. What do I do first?

Write down the date, photograph the area, and find the water. Reno has many rentals, and most disputes come down to whether anyone recorded what happened and when. The crew's readings and photos give you that record, and mold damage repair closes the wall once it reads dry.

Does rebuilding the wall need a permit in Reno or Sparks?

Removal and cleaning do not. Replacing drywall, plumbing, or electrical usually does, through the City of Reno, the City of Sparks, or Washoe County for unincorporated addresses. When a permit is needed for the rebuild, pulling it is the provider's job.

How do I check a Nevada mold contractor's license?

Providers represent their own licensing and insurance. Nevada does not issue a separate mold license; the contractors who do removal and rebuild work are licensed through the Nevada State Contractors Board, where you can look one up before hiring. The about page has the link.

What should I have ready when I call?

Call (775) 459-9573. Tell the person who answers where the mold is, whether you can see it or only smell it, and what has been wet. The full list of communities covers Reno, Sparks, and the rest of Washoe County.

Still Have Questions?

Call us at (775) 459-9573. We are happy to help.

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